Meals Service Specialist

Copper Shores Meals on Wheels is seeking Full-Time Meals Service Specialist. This is a hybrid position that will consist of meal delivery, on-site Meet & Eat coordination and assisting in the Kitchen with meal preparation and clean-up. This position ensures safe, timely meal delivery to homebound clients while also supporting the daily operations of Meet and Eat sites.

General Responsibilities

Ability to listen and communicate effectively.
Ability to represent Copper Shores Meals on Wheels in a professional, tactful, and friendly manner.
Ability to work independently, prioritize work, exercise sound judgment, and make decisions in a timely manner.
Ability to report and share information with team members and supervisor.
Ability to respond calmly and appropriately to all on-the-job situations, including emergencies and difficult situations.
Ability to demonstrate respect and sensitivity to the needs of individuals. Willing and able to relate to individuals from all ethnic, racial, religious, or socioeconomic backgrounds.
Responsible for preparation of individual place settings and serving of food at Meet & Eat Sites.
Responsible for ensuring that Meet & Eat Sites are clean and maintained properly.
Maintaining daily records of client participation at Meet & Eat Sites.
Oversee volunteers at Meet & Eat Sites.
Collect donations and submit all paperwork and donations to the main office.
Deliver a route of meals, Monday-Friday, following established time schedules.
Review orders before and after delivery to ensure that all orders are complete per individual specifications.
Maintain a log of mileage and daily meal totals, submitting required paperwork by posted deadlines.
Meals are delivered daily, regardless of weather conditions. (Routes may be cancelled due to extreme weather conditions.)
Maintain a friendly and engaging personality while working with seniors and fellow staff.
Provide contact and wellness check of each senior on the established route.
Provide excellent customer service, answer questions, and handle client concerns with compassion and care.
Responsible for assisting in the preparation of meals under the direction of the cook.
Responsible for packing bags for home delivered meals.
Assist with all kitchen related duties.
Abide by all transportation laws and maintain a clean and safe driving record.
Attend trainings and/or meetings as required.
Other duties as assigned.

Qualifications

Be dependable and work in a team environment.
Maintain confidentiality.
Must be able to follow directions and complete repetitive asks with minimum supervision.
Clean driving record.
Valid MI Driver’s license, proof of car insurance and reliable transportation.
Strong time management and customer service skills.
Available Monday through Friday, 8:00-4:00
Access and use of a cell phone.
Background check clearance.
Ability to lift 25 pounds. Physical ability to climb stairs.

Position Preferences

Experience preferred in working with the older adult community.
High degree of accuracy and attention to detail.
Knowledge of safe food handling techniques and guidelines.

Position Classification, Wage Scale and Other Benefits

Full-Time, non-exempt position. $15.00 per hour with mileage reimbursement at the current IRS rate. Copper Shores Meals on Wheels is committed to offering a competitive compensation and benefit package including health, dental, vision, and prescription coverage along with a supplemental life and disability coverage; 401k contribution, and paid time off.

At Will Employment

Copper Shores Meals on Wheels acknowledge that the Employee’s employment is and shall continue to be at-will, as defined under applicable law. If the Employee’s employment terminates for any reason, the Employee shall not be entitled to any payments, benefits, damages, awards or compensation other than as provided by this agreement, or as may otherwise be established under the Company’s then existing employee benefit plans or policies at the time of termination.

Equal Opportunity Employer

Copper Shores Meals on Wheels is an equal opportunity employer and we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, gender, religion, sex, national origin, age, marital status, sexual orientation, disability, genetic information, veterans’ status, or any other protected status.

Download a Printable PDF of the Job Description.

Application Process

Mail or email cover letter and resume to:

Natasha Berg

Human Resource Director/Compliance

Copper Shores Community Health Foundation

400 Quincy Street

Hancock, MI 49930

nberg@coppershores.org

Application review will begin immediately and the position will remain posted until filled.

Organization Mission, Vision, and Guiding Principles

Mission

To positively influence a healthful community through enhanced philanthropy and collaboration

Vision

To influence a shared vision (of a healthful community),
to foster collaborations and partnerships
and to build community capacity to shape outcomes.

Values

Integrity – We will be open, honest, and transparent in our administration and stewardship of the community assets entrusted to us.
Commitment to the Community – We shall administer the Foundation in a way that is objective, responsible and focused on long-term sustainability and
impact.
Collaboration – We will work to bring perspective and experience together to fulfill our potential as we work as a broader group that represents the interests of the community we serve. This shall be done to ensure that we strive to identify, foster, and maintain partnership-relations as we work to improve the health of our community.
Creative Solutions – We will work towards that which we aspire to be and will find creative, innovative, and sustainable solutions to the systemic challenges that face our community’s overall condition of health.

Success Factors

People – We will employ, engage, develop, and retain high-caliber employees and Board Directors.
Processes – We will work to ensure our administrative processes provide effective administration of the Foundation.
Financial Performance – We recognize that we must achieve financial goals and investment returns in order to effectively and perpetually reinvest in our community.
Communication – We will be transparent and honest in our promotion of the Foundation and efforts to engage our donor community and cultivate overall public support.